REFUNDS AND CANCELLATION POLICY

We thank you and appreciate your use of the platform for availing service through the platform. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us. The Company offers a 7-day return policy for all the products. The policy concerning the processing of your refund, Cancellation and Return shall be following the clauses as set forth. Return Terms of the Company The platform and the Company shall accept return towards the products sold on the platform through the Company only if the User purchased has raised a request for a return within 48 hours from the time of delivery of the products if the product is incorrect or if the order is damaged. The Company will not entertain any return request due to deficiency in the quality of the products or due to delay in the delivery. Further, the return will be accepted only on satisfaction of the following conditions.
• The products placed on the return request shall not be used and should be in the original conditions with all the packaging material and in the same manner as it was delivered to the User.
• The User shall additionally provide the original copy of the invoice delivered with the package during the return process.
• Further, we will accept a return if the product is incorrect as that ordered by the user and the one delivered to the user and will not entertain any request for a return if the same has been due to quality of the products. For raising any request for the return of the products, the user shall have to place a request by sending an E-mail to info@rtella.com . Additionally, the Company will then update the user to place a request for the return and provide the additional details pertaining to the return and the User shall ensure to pack the order in the same and similar manner as delivered to the user and at the expense of the user shall resend the products to the address mentioned in the email. The Company hereby informs the User to initially purchase the product and verify the quality before making any bulk purchases on the platform. Refund Terms of the platform The Company will firstly undertake to receive the returned products and further shall undertake a thorough inspection on the product returned and then proceed to initiate a refund. The inspection process shall be undertaken within 3-4 working days from the date of receipt of the products by the Company. All refunds shall be issued only for the part of the order returned by the user and not for the entire invoice amount. All refunds shall be subject to such statutory deductions as may be specified. All refunds shall be either refunded on the platform used for making the payment by the user. In case the user wishes to avail credit facility instead of the refund, he/she shall do so. For the purpose of a return, refund or such other clarification, the User shall have to visit the platform or alternatively call us at +91 98458 41166 (Open 8 AM – 5 PM from Monday – Saturday and Sunday will be off). The return process is as follows:
i. The customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of the complaint.
ii. Once the claim is verified as genuine and reasonable, they will initiate a credit request for the customer. The Company at its sole discretion may cancel the user's service request after the payment is made, if the Company:
a. if it suspects a User has undertaken a fraudulent transaction, or
b. if it suspects a User has undertaken a transaction which is not following the Terms of Use, or
c. for any reason outside the control of the Company.
d. if the Company does not want to do business with the User Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of the interviewer and other information as reflected on the platform may be inaccurate due to technical issues, typographical errors or incorrect service information provided to the Company and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards the purchase of such services or can provide the same package that is bought by you. We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.